FREQUENTLY ASKED QUESTIONS

• are other shipping options available?
  we know that there are other less expensive shipping options, but we've chosen FexEd First Overnight services as out exclusive shipping method because it has the shortest possible transit time. we schedule your apple to be picked at the last possible minute, and then rush to pack it and drop it off at the FedEx depot just as they are closing out the final truck headed for the airport. Because the First Overnight service gets to most places by 8AM the next morning, you get the freshest apple possible- except for our instant apple option, of course!
• can I pick my specific apple?
  yes! once your order is received we will email you information on how to facetime or skype directly into the orchard and direct the picker to your perfect apple!
• why is the instant apple "buy now" button disabled?
  this means that there are no more peak-ripe apples available at this moment. we will pick no apple before its time. try checking earlier in the day tomorrow.
• when will more apples be available?
  eat early. try checking after 9AM when we update the ripe apple count for the day, but before lunchtime when most people start getting their apple cravings. once we sell out all the ripe apples on a given day, there will not be more available in the system until the following morning.
• should I tip the apple delivery person?
  tips are not necessary nor expected. all our delivery persons receive a fair working wage for their hard work and love what they do! (heck, they get free apples!)
• will you deliver an instant apple to brooklyn? please?
  we know we have lots of great fans across the river! occasionally (especially in nice weather!) we will deliver your instant apple to parts of park slope, red hook, and williamsburg. email customer service with your address and we'll let you know if we can do it today. note that this can take more than our promised 30 minutes.